Three steps to consistent, connected, cross channel customer experience – Alan Colville

A hands-on workshop catapulting your UX beyond digital to create consistent, connected and cross channel customer experiences.

In three steps you’ll unleash the business changing power of UX by:

• Assessing the state of UX in your organisation
• Learning how to improve the research that you do
• Seeing new ‘agile’ ways of working and thinking, to join it up

With the business world seeing new value in user experience design, you’ll leave ready to take UX beyond digital, across channels and into the boardroom.

After the workshop, you’ll be equipped with:

• Hints, tips and techniques to create joined up experiences
• Service and journey driven design principles
• Ways to assess the state of UX in your organisation
• Methods to improve your approach to research
• New agile ways of working and thinking
• How to go beyond digital and design the end-to-end customer journey
• Methods to galvanise people across your organisation around what you have created

Expect a high energy, quick paced, collaborative, practical and fun workshop of learning together.

Alan Colville

I’m an award winning User Experience Consultant living in Bristol. I’ve spent almost two decades in a variety of roles. I’ve been the customer experience guy at large companies like BT and Virgin Media, a UX designer for digital agencies, founder of a web start-up and part of an international cooperative of designers and developers. Recently, I’ve been Head of User Experience at True Digital and today; I work as a freelance Customer Experience Consultant.

Over the years, I’ve learned that organisational challenges are the biggest barrier to great user experience. So I combine coaching with research, strategy and UX design to overcome these, and create experiences that are profitable for companies and loved by customers.

Originally from Tipperary, Ireland, I now live with three women, two of whom are my daughters. These days, you might catch a glimpse of me running up or biking down mountains, most recently at the Andalucía Bike Race, where alongside other similarly deranged mountain bikers, I went up and downhill for six days.