A hands-on workshop catapulting your UX beyond digital to create consistent, connected and cross channel customer experiences.
In three steps you’ll unleash the business changing power of UX by:
With the business world seeing new value in user experience design, you’ll leave ready to take UX beyond digital, across channels and into the boardroom.
After the workshop, you’ll be equipped with:
Expect a high energy, quick paced, collaborative, practical and fun workshop of learning together.
I’m an award winning User Experience Consultant living in Bristol. I’ve spent almost two decades in a variety of roles. I’ve been the customer experience guy at large companies like BT and Virgin Media, a UX designer for digital agencies, founder of a web start-up and part of an international cooperative of designers and developers. Recently, I’ve been Head of User Experience at True Digital and today; I work as a freelance Customer Experience Consultant.
Over the years, I’ve learned that organisational challenges are the biggest barrier to great user experience. So I combine coaching with research, strategy and UX design to overcome these, and create experiences that are profitable for companies and loved by customers.
Originally from Tipperary, Ireland, I now live with three women, two of whom are my daughters. These days, you might catch a glimpse of me running up or biking down mountains, most recently at the Andalucía Bike Race, where alongside other similarly deranged mountain bikers, I went up and downhill for six days.